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ITSM & ITOM Automation

OpsPilot — Autonomous Incident Response & IT Operations

Automate ServiceNow incident triage, change risk evaluation, and ITOM root-cause analysis with OpsPilot multi-agent evidence correlation across Datadog, PagerDuty, and Kubernetes.

OpsPilot is an autonomous AI incident response agent designed for enterprise IT service management (ITSM) and IT operations management (ITOM).

The Problem: Manual Incident Triage Overload

IT and SRE teams spend too much time manually correlating alerts across Datadog, PagerDuty, Kubernetes, and ServiceNow. OpsPilot acts as an autonomous resolution copilot that ingests alerts, correlates evidence, and performs verified root-cause reasoning.

Autonomous Resolution Architecture Pipeline

ServiceNow / Datadog / PagerDuty Alert
↓ Evidence Correlation Swarm
↓ Root-Cause Diagnostic Reasoning
↓ Policy Check & Human Approval Gate
↓ Governed Playbook Remediation
↓ Health Verification Probe
↓ ServiceNow Bi-Directional Resolution Writeback

Key Capabilities

  • Autonomous Incident Triage: Parses raw stack trace logs and ServiceNow P1/P2 tickets to generate root-cause diagnoses.
  • Change Risk Analysis: Evaluates incoming change requests against historical CMDB configuration item dependencies.
  • Mid-Server Integration: Secure on-premise execution via ServiceNow MID Server integration.
Ready for Governed IT Incident Resolution? Deploy OpsPilot in your private VPC or connect to ServiceNow PDI.
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